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Q: My de-power line has worn out. What do I do? A: This happens over time, depending on use. We offer a de-power line kit. Click here to see our instructional video for replacing it Q: I have never kited before. Is it safe to purchase a kite from you and fly it without lessons? A: No, you must get lessons before you use anyone else’s kites or ours. Google kite lessons in your local area or ask a friend who kites for a recommendation. Q: I believe I have a warranty issue on my kite. Whom should I contact? A: Please read our warranty policy and submit the form Q: I need a spare part for my kite. Where do I get it? A: Please click here for our spare parts list Q: My kite is ripped. How do I get it repaired? A: If it is a small rip, please use the repair cloth included in your kite bag to fix it, or take it to a professional repairer. Q: The red grip on my Undertow bar has faded. Is this a problem? A: No, it is not a safety issue, the sun fades the color over time. Q: My bladder has a leak in it. What should I do? A: Check out our instructional video on how to repair it here Q: Is it safe to land my kite by myself? A: We don’t recommend launching and landing kites solo, as it can endanger yourself and others. Always use the buddy system. Q: If a wave hits my kite will it break it? A: Waves are an un-measurable force and they can destroy your kite. This is not covered under our warranty. Q: The bungee on my off switch line is broken. What should I do and is this a safety issue? A: Having the bungee line break will not effect your safety system operation. We have given you a spare one in your kite bag. Please click here to see our instructional video of how to change it Q: My kite never came with a backpack? A: The Noise kite comes with a simple compression sac to store your kite when you are not using it. We offer a full backpack version as an upgrade option. We do this to keep the kite as affordable as we can, as we know a lot of people do not use the backpack. Q: I dinged my resin 8 board or rolled the fin boxes out. How do I fix it? A: Your Resin 8 board is epoxy, therefore it is vital that you only use epoxy resin to fix it. We recommend taking your board to a professional repairer. For more info please click here Q: The line is wearing on my bridles where the pulley is? A: This is normal after a period of time and is dependent on how often you use your kite. If in doubt, it is safer to replace them before running them into the ground. Just purchase a set of bridle lines from our spare parts list Q: I’m interested in becoming a BWS retailer or school? A: We are looking at building our network in the future so you are welcome to contact us and we’ll add you to our potential contact list. Please e-mail us at – sales@benwilsonsurf.com Q: How do I get a sponsorship from BWS? A: We are happy to receive applicants at – sponsorships@benwilsonsurf.com Q: Duty or tax – How do I work out how much tax I will have to pay? A: It is pretty easy to contact your customs department for your country and most of them have websites that explain the costs. Best idea is to Google the words import duty for your country. We also have some advice here Q: Can I change my order? A: You are welcome to change your order up until the time that we ship. Please email us first to see if it is possible and we will do our best to help you. Send e-mail to support@benwilsonsurf.com Q: How hard should I pump my kite up? A: Pump your kite until the leading edge is firm. Flick it with your finger and you should hear a high pitch pinging sound, kind of like a basket ball. If you hear a dull thud it means that your kite does not have enough air…so keep pumping until you hear a high pitch ping. The best test is to see if your kite can support itself - Stand your kite on its side and make sure the LE arc can support itself. If the kite bends in half then it is under inflated. Over inflation will cause seams and materials to stretch be careful not to over inflate…. Q: The lines on my bar have stretched or my kite is pulling to one side, what should I do? A: If your bar feels uneven then you may have one of 2 problems. 1. Check your line lengths – Unroll your lines and fix them to a point. Like your leash wrapped around a tree. Or a string on a post. What you want is all the lines to be at an even point. Grab the bar and pull firmly on the lines and see if the bar is not straight. If your front lines are sagging then simply position the depower tool in the cleat to the position where all lines are even. Make a mark for riding reference. This is the point of best Unhooking ability. If you have a stearing line that is off by a few cm’s then you can tie a knot in your pigtail. This will shorten about 4cm. We only recommend this if you have seriously stretched out a line. Small differences in stearing lines are rarely felt…… 2. If your lines are perfectly even and your kite is not flying straight, then you may have stretched a bridle line, again this is rare. It may be wise to check each line side to side, otherwise buy a new bridle set up to solve this issue. If you Answered question is not here, just go ahead and e-mail us and we’d be glad to help: support@benwilsonsurf.com |
